Privacy Policy

1. Definitions and interpretation

In this privacy policy, the following definitions are used:

2. Our contact details

Name: Hooftrimming Limited

Address: Unit 6, Town House Farm, Clotton, Tarporley, Cheshire, CW6 0EG

Number: 01829 781 476

Email: [email protected]

3. Cookies

We also use Google Analytics cookies to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don’t know who is using our site and your privacy is intact.

4. The type of Personal Data we collect

We currently collect and process the following data:

• Personal identifiers, contacts, and characteristics (for example, name and contact details)

5. How we store your personal information

Your information is securely stored on a password protected server.  We keep your contact details and address for the duration that your account is active for. We will then dispose your information by when your account becomes inactive, we do this by deleting your details from the server.

6. How we get the Personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Order confirmations
• Invoicing
• For delivery of Goods
• To create a customer account

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Hooftrimming Limited, Unit 6, Town House Farm, Clotton, Tarporley, Cheshire, CW6 0EG.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

7. Keeping your information secure:

We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way. We limit access to your personal information to those who have a genuine business need. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any concerns about your personal information, please contact us.

8. Your data protection rights:

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. Please contact us at [email protected], 01829 781 476, Unit 6, Town House Farm, Clotton, Tarporley, Cheshire, CW6 0EG if you wish to make a request.

For further information on each of those rights, including circumstances in which they apply, you can visit http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights . Here you will find guidance from the UK Information Commissioners Office (ICO) on individual’s rights under the General Data Protection Regulations.

9. Subject Access Request

If you wish to make request to access any Personal Data we may have for you, please complete the following steps:

• Email, call or write to us
• Let us have enough information to identify you i.e. a copy of your driver’s license, passport, or a recent utility bill.
• Let us know the information to which your request relates

If you make a request, we have one month to respond to you.

10. How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at Hooftrimming Limited, Unit 6, Town House Farm, Clotton, Tarporley, Cheshire, CW6 0EG. Telephone number: 01829 781 476.

You can also contact the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk